Frequently Asked Questions
Everything you need to know about our play equipment and services.
What is the typical shipping timeframe for large play equipment?
Standard shipping usually takes 3-7 business days for metropolitan areas. For oversized items like trampolines and cubby houses, delivery times may vary based on your specific location and carrier availability.
Do your wooden play centers require maintenance?
Yes, to ensure the longevity of your wooden equipment, we recommend applying a water-based timber sealer within the first month of assembly and performing routine bolt checks every six months.
What is your policy on returns and exchanges?
We offer a 14-day return policy for change-of-mind purchases, provided the item is in its original, unopened packaging. Please note that return shipping costs and a restocking fee may apply.
Are your products safety certified?
Absolutely. All Lifespan Kids products undergo rigorous testing to meet or exceed Australian Safety Standards (AS/NZS ISO 8124), ensuring a safe environment for your children.
What payment methods do you accept?
We accept all major credit cards including Visa and Mastercard, as well as flexible buy-now-pay-later options such as Afterpay and Zip Pay to make your purchase more manageable.
Can I assemble the play equipment myself?
Yes, our products are designed for DIY home assembly and come with comprehensive, step-by-step instruction manuals. We recommend having at least two adults present for larger installations.